Customer Service Manager

HD Fowler Company is looking for a full time Customer Service Manager.
The Customer Service Manager is an integral position at HD Fowler Company. You will work under the Branch Manager and have primary oversight for all customer service operations and related branch duties.
HD Fowler is a family company that has been in business for over 100 years and is the single best distributor of water and wastewater solutions in the Northwest region. We have a company culture that values and encourages your initiative, excellent customer service and willingness to learn and contribute to the greater good of the company.
Who we are looking for:
Strong product and material application knowledge (Waterworks, Irrigation, Pumps, Fusion and/or Construction Industry) PREFERRED but not required.
Previous relevant customer service experience STRONGLY PREFERRED.
Strong communication, procedural compliance, and time management skills.
Able to coordinate, motivate, manage, and develop a team both inside and outside the branch.
Able to interact positively with all types of coworkers and customers.
Able to operate in a high-paced, demanding environment under a variety of conditions.
Able to work overtime when necessary and/or required.
Previous management experience PREFERRED but not required.
College degree PREFERRED but not required.
What you will do:
Assist customers (in person and via telephone) by writing orders, facilitating returns, renting equipment, and providing quotes; quickly and courteously greet customers and answer phones.
Primary oversight of customer service including all day-to-day activities. These include, but are not limited to: hiring/firing, scheduling and managing employee hours, supervision and development of customer service personnel (e.g. evaluation, documentation, discipline, training), and accountability for all customer service-related metrics.
Assist in facilitating and monitoring customer service tasks including, but not limited to: sales and marketing, procedural compliance, reporting requirements, bid board management, customer relations, customer issues, customer accounts, budgeting and fiscal responsibility, safety, organization, and corporate support and communication.
Also assist with product selection and inquiries, problem solving, and acquiring non-stock material.
Support outside sales staff in writing orders, contacting customers, managing jobs and pending orders, and/or coordinating customer receipt of product
May assist manager with branch-wide tasks and/or take responsibility of the branch in the absence of the branch manager.
Other duties as assigned by Branch Manager.
What's in it for you:
Competitive Medical, Dental & Vision
Flex Spending Programs for Health and Dependent Care
401(k) Traditional & Roth with company match
Profit Sharing/Bonus incentives
Paid Time Off
Gym membership reimbursement
HD Fowler is a Drug free workplace. All offers of employment are contingent based on passing a pre-employment drug screen.
HD Fowler is an Equal Opportunity Employer
No parties should contact us with or about unsolicited services or offers.

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